This Privacy Policy explains how Petal Palette handles personal data in connection with its florist workshop services, including wedding bouquets and event decoration, and the use of this website.
We use personal data to respond to enquiries, arrange consultations, prepare quotes, confirm deposits and dates, coordinate design details, manage production and delivery, provide on-site setup where applicable, process payments, maintain records, improve site performance, and meet legal or administrative obligations.
We may disclose personal data to trusted service providers that support website hosting, communications, administration, payment processing, delivery coordination, or other operational tasks. These parties are expected to handle data under appropriate confidentiality and security obligations and to use it only for the services they provide to us.
We may share personal data where necessary to meet legal, regulatory, tax, accounting, or record-keeping obligations, or to protect our rights, customers, staff, and business operations. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
Subject to applicable law, you may ask us to access, correct, or update your personal data, and you may object to or limit certain processing in appropriate cases. Where a request cannot be fully granted, we will explain the reason to the extent required by law.
Requests should be made using the contact details in this policy and should describe the data or issue concerned. We may ask for information needed to confirm your identity, protect against unauthorised disclosure, and respond within a reasonable period.
We retain personal data for the period needed to manage enquiries, consultations, quotations, bookings, project delivery, accounting, dispute handling, and legal obligations. When data is no longer required, we will delete it, anonymise it, or otherwise handle it in a reasonable and secure manner.
The updated version will apply from its stated effective date. Where changes are material, we will take reasonable steps to make the update visible on the site or through direct communication where appropriate.
We may collect contact details, inquiry content, consultation notes, event and delivery information, payment-related records, and technical data such as device, browser, and usage information. For wedding and event projects, we may also process preferences shared for design, colour palette, venue setup, and scheduling.
We receive personal data from website forms, phone or consultation enquiries, booking and project communications, payment and fulfilment arrangements, and any messages you send to us. We may also collect limited technical data automatically when you visit the site, including log data and cookie-related information.
Cookies and similar technologies may be used for essential site functions, remembering limited preferences, and understanding how visitors use the site. We do not rely on cookies to collect more information than is reasonably needed for those purposes.
You may manage cookies through your browser controls and, where available, any on-site preference tools. Disabling some cookies may affect form submission, session continuity, or other site functions that rely on basic technical storage.
